Privacy Policy

Effective Date: March 19, 2024

Welcome to E & R Paving ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.

1. Information We Collect

When you use our website, we may collect the following types of information:

- Personal Information: Name, email address, phone number, postcode, and message details when you fill out our contact form.

- Uploaded Files: Any images or files you upload through our contact form.

- Technical Data: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

- Respond to your inquiries and provide requested services.

- Improve our website and customer service.

- Send marketing communications, if you have opted in.

3. Third-Party Services

We use trusted third-party services to enhance our functionality:

- Email delivery: Form submissions are sent directly to our business inbox (sales@erpaving.co.uk) over an encrypted SMTP connection via our email provider, IONOS. Any photos you attach are sent as part of that email and are not stored on a separate third-party platform.

- Google Analytics & Google Ads: We use Google's tools to understand how the site is used and to measure ad performance. These services may set cookies and process limited information about your visit.

We ensure that these third-party services comply with relevant data protection regulations.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Photos you attach to enquiry emails are kept in our business inbox alongside the rest of the enquiry, and are deleted in line with our standard email retention cycle.

5. Your Rights

You have the right to:

- Access the personal information we hold about you.

- Request correction or deletion of your data.

- Withdraw your consent for data processing at any time.

To exercise these rights, please contact us at sales@erpaving.co.uk.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure.

7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

E & R Paving
sales@erpaving.co.uk
07350 552418

By using our website, you consent to this Privacy Policy.

Thank you for trusting E & R Paving with your personal information.